Web standards have undergone a number of changes in the past 8 WX5 versions since 2015 and there were also issues with paypal payments (caused by paypal and fixed in v13) to my recollection. If this is your first website and you only have v12, can I strongly suggest that if you can see your way clear to purchasing v2019 the experience will be far more pleasant (everything will work & Incomedia will provide support). Have you entered the correct email address? Perhaps try another email address as a test eg ***?
Could you advise if this is the only time the vendor does not receive notification? (ie if they select pay now is the seller advised) You specifically say the pay later option. Assuming you have a contact form can you also advise that both the site owner and the customer get the email delivered. Updating a document that was created with WebSite X5 Evolution 8 is simple: just start the new Evolution 9 version and use the Import option in the Project Selection window to import the IWP file of the project you created with Evolution 8. Could you advise if this function previously worked but has now stopped and can you advise if you have any other projects that function correctly advising the seller. Thomas, I am not aware of this type of issue in this old version of WX5, but I am aware that many hosts have changed their proceedures over the years.
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